Personally Identifiable Information (PII) Storage

Manage your data storage privacy settings and choose how sensitive data is stored.

Data Storage Privacy Settings

By default, we store these potentially sensitive data related to your calls, including:

  • Call logs
  • Transcriptions
  • Call recordings
  • Caller id for inbound call
  • Callee id for outbound call
  • Knowledge base retrieved contents logs
  • dynamic variables
  • metadata

How to Manage Data Storage

You can opt out of sensitive data storage at any time:

  1. Navigate to your assistant
  2. Under Configure → Data Storage Settings, select:
    • Everything — store transcripts, recordings, and logs
    • Everything except PII — store content, excluding PII when possible
    • Basic Attributes Only — store only metadata (no transcripts/recordings/logs)

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